Shipping policy

At FreshCryo.com, we are committed to delivering your cold chain packaging supplies quickly, reliably, and in excellent condition.

📦 Order Processing Time

All orders are processed within 1–2 business days after payment is received.

Orders placed on weekends or holidays will be processed on the next business day.

We ship via trusted carriers such as UPS, FedEx, and USPS depending on order size and destination.

Standard delivery times range from 2–7 business days within the U.S., depending on your location.

For bulk or pallet orders, shipping may take longer and may involve freight carriers.

We currently ship to the continental United States only.

We do not ship to P.O. Boxes, Alaska, Hawaii, or international destinations at this time.

Please ensure your shipping address is complete and accurate. We are not responsible for delays or losses due to incorrect address information.

Because our products are consumable and time-sensitive, all sales are final. We do not offer returns or exchanges after shipping.

If your order arrives damaged, please contact us within 48 hours with photos and details at support@freshcryo.com.

Thank you for choosing FreshCryo. We’re here to keep your cold chain moving efficiently and reliably.